General RoleHermès is looking for a candidate for a six months internship in the Florence Boutique, he/she will be in charge to deliver and ensure the best customer experience to our clients! The Intern will rapidly gain an understanding of retail fashion luxury industry and how an important luxury boutique is daily organized.Main responsibilitiesThe Intern will work collaboratively with the Sales Associates Team and he/she will support them during the pre-sales phase: Welcoming clients with a warm and hospitable greeting; Building strong relationships with clients in order to discover their needs and wishes; Talking to clients while they wait to be with the Sales Associate in charge of the Métier they are interested in; Managing customer queues through a special app on Hermès devices; Supporting the Sales Associates Team by helping schedule their appointments and customer visits; Managing front and back relationship with the Operations Teams working closely with the Runners to ensure the online, after sales service and reservations orders delivery.Profile Bachelors degree preferably with a linguistic or fashion/luxury focus; Excellent knowledge of Italian and English, a third language will be considered a plus; Genuine interest and passion for the retail and fashion world; Strong interpersonal and communications skills; Natural customer service orientation; Enthusiasm, dynamism, ease of integration and teamwork complete the profile. Additional Information: Fitting CVs will be invited to a pre-recorded video interview to show us their personality and motivation for the position. This is a first step of the recruitment process and suitable video interviews will be contacted for a face to face interview. The recording can be submitted anytime of the day and we strongly suggest candidates to choose a quiet and natural light room. We are looking forward to seeing your video interview!About the Hermès GroupHermès Italie Spa Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material. Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects. An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable objects. The company brings together more than 20.000 employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 10 Stores present in the country. Hermes Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then the branch was opened and the continuous growth lead to the current retail presence in the country: 10 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome.