Hello! At Factorial we're looking for a new Junior Customer Success Manager for the Italian Market to help us boost the company to the next level. Are you ready for the challenge? _ _The Role__ Ensure prompt and accurate answers to all clients’ queries via ticket/call offering personalized feedback within the expected time limits (SLA). Guide our new clients with up to 21 seats through the onboarding and account set up, to guarantee an amazing experience for our clients. Provide after-sales support, Cross-selling, up-selling and churn management, and guarantee a strong long term, transparent and trustable relationship. Build, engage and develop top quality relationships with our customers, through regular communication, via tickets, calls and video calls. Manage your own customer portfolio, keep its information updated on a daily basis and work on proactive improvement action plans. Promote and explain new products/services and functionalities to existing customers. You will work hand in hand with different teams - especially with the sales, product, and development teams - you will be their main contact person, so the feedback you can provide them will be super valuable. Your Profile Native Italian speaker & professional level in English Previous Customer oriented experience; other Sales, Customer Satisfaction, tech support and similar experiences are highly valued! You like making things easier for customers and colleagues. If there’s a roadblock, you want to smooth it away! Ambitious, self-motivated but team worker, energetic and positive thinker (eyes on the bright side!) Committed, organized, proactive problem solver and you love helping people. Strong organizational skills with extensive use of CRM tools. Decisive and fearless to pick up the phone and support our clients. Ready to work in a fast-paced, less corporate, startup environment. Eager to take ownership of the company and share improvement points (we have a culture of change!) Perks of being part of our team Save expenses with Cobee Get your salary in advance with Payflow Healthy life with a free physiotherapist in the office, Gympass Alan as private health insurance Language classes with Yolk Academy & Factorial Language exchange Syra and Apeteat discountshttps About Factorial Factorial is an all-in-one HR Software fast-growing startup founded in 2016 . Our mission is to help SMEs automate HR workflows , centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over +1000 people in Barcelona, Brazil, Mexico, and EEUU offices. We've won awards and received outstanding customer feedback since day one. It has closed over 250M$ in funding with top international venture capital firms (Tiger, CRV, Creandum, Point Nine Capital, and K Fund). We provide intuitive HR solutions for SMEs around the world. Our tools automate and centralize administrative tasks to provide insights and help organizations run more smoothly. Founded in Barcelona in 2016, Factorial now serves more than 3,000 growing businesses in 65+ countries. While we got our start as time tracking and time off management software, we quickly saw that HR professionals were juggling too many single-function tools. It became our mission to be the one-stop-shop for all people processes. We now offer solutions for HR analytics, document management, performance appraisals, goal-tracking, company culture– all in one effective, easy-to-manage platform. In short, we help you take care of your people.