Job Description About us This is your chance to have an internship in a chocolate factory while engaging with customers. We are a highly reviewed and busy B&B with a small chocolate factory. Our chocolate is produced with high-quality ingredients which are locally grown to maintain a transparent supply chain. Our guests come from all over the world and we would like to create a Sicilian experience for them. We are looking for an active and confident intern interested in interacting with our customers and who would like to support us in our daily tasks. This internship is thought to give you an experience both in the food tech field and in the sales process. The main tasks will be to collaborate with food production staff, make research and give suggestions on how to improve our products. On top of that, you will be in charge of marketing our brand on Social Media. Besides, we will allow you to gain additional experience in improving your communication skills. Follow up with any customer appreciation/complaint and interact with them. You should also be eager to work independently and efficiently to maintain our high rate of sales and reviews. All your ideas to drive our company to the next level are welcome and appreciated. The internship begins in September 2023   and the minimum stay is  3  months . Kindly only apply with an English CV and Cover Letter. NOTES: Starting date: August/September 2023 City: Ragusa, Sicily Duration: 3/6 months Compensation: Erasmus Program as financial compensation Requirements •    Customer relationship and interacting abilities •    Good organisational and time-management skills •    Capability to work independently and as part of a team Qualifications: •    Bachelor’s degree in Food Science or a related field •    Goal-oriented •    Sense for customer communication •    Willingness to work in a small business Responsibilities:      •    Collaborating with chocolate production staff •    Assisting in daily operations •    Social Media Marketing •    Experimenting with new tastes and possibly introducing new tastes •    Suggesting how to modify the existing products to make them more appealing •    Dealing and communicating with international hotel guests daily •    Interacting with the customers (e.g. selling products, meeting customers’ needs) •    Dealing and communicating with international guests daily •    Ensuring customer satisfaction Benefits •    Career development •    Live the Erasmus life on a beautiful island •    Additional experience in sales and communication •    Implementation and improvement of your skills with instant feedback •    A truly Sicilian experience •    Dynamic, friendly and professional working environment Requirements Good communication skills (both written and verbal) Customer relationship and interacting abilities Good organisational and time-management skills Detail-oriented Capability to work independently and as part of a team Italian language (basic user) English language (intermediate user) Qualifications: Bachelor’s degree in Food Science or a related field Master’s degree in the above-mentioned field is considered a plus Good knowledge of Marketing and Social Media usage Sales-driven mindset Goal-oriented Willingness to work in a small business Responsibilities: Collaborating with food production staff Researching products and technology to improve the existing brand/product offer Suggesting how to modify the existing products to make them more appealing Dealing and communicating with international hotel guests on a daily basis Interacting with the customers (e.g. selling products, meeting customers’ needs) Having knowledge of the product, its qualities and peculiarity Making sure that everybody is satisfied with their experience